Refund Policy

Company Information

Refund Policy

This Refund Policy ("Policy") outlines the terms and conditions under which Applied AI Labs Limited ("we", "us", or "our") provides refunds for services purchased through tarotab.com ("Website").

General Refund Policy

Most of our Services, including digital tarot readings, subscriptions, and prepaid credits, are non-refundable once purchased and delivered, unless otherwise specified in this Policy or required by law.

Digital Services and Subscriptions

Digital tarot readings, AI-powered readings, and other digital services provided through our platform are considered delivered immediately upon completion. These services are final and non-refundable.

Subscription fees are generally non-refundable. However, you may cancel your subscription at any time, and you will continue to have access to the services until the end of your current billing period.

Live Reading Services

Due to the personalized nature of our consultation and live reading services, all completed sessions are final and non-refundable. We dedicate significant time and resources to prepare for each individual session, and once a reading has been conducted, no refunds will be issued.

For scheduled live reading sessions, we offer flexible cancellation options:

• 24+ Hours Before: Full refunds or free rescheduling available if you notify us at least 24 hours before your scheduled session time.
• Less Than 24 Hours: After the 24-hour window has passed, prepaid service payments are generally non-refundable and sessions cannot be rescheduled. This policy ensures that our readers can adequately prepare for each session and maintain fair scheduling practices.
• Exceptional Circumstances: We understand that unexpected situations can arise. If you have a genuine emergency or extenuating circumstances (such as medical emergencies, family emergencies, or technical issues on our end), please contact us as soon as possible. We will review each case individually and may grant exceptions to our standard policy at our discretion.

Refund Requests

To request a refund, please contact us through our contact page or email us at service@tarotab.com with the following information:

• Your account email address
• Order or transaction details
• Reason for refund request
• Supporting documentation, if applicable

Processing Time

Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days, depending on your payment provider.

Chargebacks

If you file a chargeback or dispute with your payment provider, we reserve the right to suspend or terminate your account until the matter is resolved. We encourage you to contact us directly first so we can resolve any issues promptly.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. Your continued use of our Services after any changes indicates your acceptance of the revised Policy.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Company Name: Applied AI Labs Limited
• Registration Number: 77707334
• Registered Address: Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong
• Email: service@tarotab.com
• Contact Page: Contact Us

By using our Services, you acknowledge that you have read and understood this Refund Policy and agree to be bound by it.